Privacy Policy

SpectacuLens ([Registered company name to be confirmed]) is the responsible party for personal information collected through this website and in the course of our business. We are based at 12 Umgeni Road, Emmarentia, 2195, South Africa.

This policy follows the Protection of Personal Information Act 4 of 2013 (POPIA).

Information you give us: your name, practice or business name, job title, email address, phone number, delivery and billing addresses, professional registration details, and the content of your enquiries.

Account and order information: order history, payment and account records, and VAT or company details.

Website information: basic technical data such as your browser type and pages visited, collected through essential cookies and server logs.

We do not collect patient information or special personal information (such as health information) through this website. Please do not send us patient details.

To respond to enquiries and provide quotes; to open and manage trade accounts; to process, deliver and invoice orders; to handle returns and warranty claims; to send product updates you have agreed to receive; to keep our website secure; and to meet our legal, tax and accounting duties.

We process personal information where it is needed to take steps toward or carry out a contract with you, where the law requires it, where it is in our or your legitimate interests, or with your consent.

We only send marketing messages to existing customers about similar products, or to people who have agreed to receive them. Every message gives you a simple way to opt out, and you can unsubscribe at any time by contacting us.

We do not sell your personal information. We share it only with service providers who help us run our business, such as couriers, accountants, IT, email and hosting providers, and with authorities where the law requires it.

These parties must keep your information secure and confidential. Some service providers may store data outside South Africa. Where this happens, we make sure the information is protected as POPIA requires.

We take reasonable technical and organisational steps to protect personal information against loss, misuse and unauthorised access. If we become aware of a security breach that affects you, we will notify you and the Information Regulator as required.

We keep personal information only for as long as we need it for the purposes above, or as required by law. For example, tax and accounting records are kept for at least five years.

You may ask whether we hold your personal information and request a copy of it, ask us to correct or delete it, object to its processing, or withdraw your consent. To make a request, contact our Information Officer. We may need to confirm your identity first.

Information Officer: [Information Officer name to be confirmed]. Email: info@spectaculens.com. Phone: 082 596 8311. Address: 12 Umgeni Road, Emmarentia, 2195.

If you are unhappy with how we handle your information, please contact us first. You may also complain to the Information Regulator (South Africa): inforeg.org.za, email POPIAComplaints@inforegulator.org.za.

We may update this policy from time to time. The latest version will always be available on this page.